Ever After Bridal Veils is here to assist you in any way when making your purchase. Here are some
questions you may be needing assistance with.
When will you receive your order?
We will try our best to get your order processed and sent to you within 2-4 business days for veils
and accessory orders. Please call us at 1(800)660-0693 for more details. If any of the items are on
backorder for any reason, will will notify you by phone or e-mail. Please note that special orders or
engravable orders may take a couple days longer to process.
What are your shipping rates and restrictions?
Our United States and Canadian shipping options are available when making your purchase. Canadian residents must select one of our Canadian shipping options provided. If a Canadian shipping charge is not selected, an automatic $35.00 charge for standard 5-7 day shipping or if selected, $40.00 for 3 day express shipping will be applied to your account.
We can ship overseas to Europe and Australia only. Please call us toll-free at 1(800)660-0693 (9am - 6pm USA Pacific Time) or email us at firstname.lastname@example.org for rates. For all European and Australia orders that have not contacted us regarding ship rates - the standard 8-10 business day rate will be applied to your account. This is $37.00 for European orders and $35.00 for Australia. Please contact us for express rates. If your order has indicated 2 day shipping, please take into consideration that expedited overseas orders will be 5 days and the upgraded rates will be applied to your credit card.
*Please also note that our merchandise comes from several different manufacturers who drop ship to our customers from their location. Additional shipping fees may apply if more than one item is ordered express shipping and is from more than one distributor. You may call us at 1(800)660-0693 if you have any questions about this policy. We will notify you by email or phone if additional shipping costs apply.
Will My Credit Card & Personal Information Be Safe?
All our sites contain the highest standard secure shopping systems and are encrypted so your
information remains safe and not seen by anyone else. You can feel secure while shopping with us.
How do I use the Shopping Cart?
Simply click on the item listed and click the "Buy it now" button located next to the product of choice.
Returns, Exchanges, Cancellations, or Modifications?
Alot of our custom order veils, veils that have been altered to customer specifications in any way and veils in any color EXCEPT White, Ivory, Diamond White are considered Custom and are non-refundable. Most all of our tiaras and standard veils EXCEPT ones beginning with the item numbers AA, VB, VC, VA, VTR,TR, A, T and B are returnable. Please call us or email us with any questions regarding items that are not returnable. Wedding accessories, jewelry, bridesmaid gifts or groomsmen gifts that have been personalized with engraving and/or embroidery are non-refundable. For all other veils, tiaras, wedding accessories, jewelry, wedding favors, bridesmaid gifts or groomsmen gifts, a refund will be given for the unwanted portion of your order (except for rush fees and shipping & handling). Please note on a few of our select headpieces, veils and tiaras there is a restocking fee charged of 10% of the portion of item returned. After processing your return, you will be issued a credit to your account (excluding shipping costs and restocking fee if applied). If you wish to make an exchange, we will issue the requested changes to your order and process it upon receipt of the returned portion of the order. We charge shipping & handling for exchanged orders being reshipped.
If you wish to return any merchandise, please call us at 1(800)660-0693 so we can provide correct return address and referrence number.
All items must be returned within 30 days of receipt.